Terms and Conditions

Effective Date

Sep 23, 2025

Terms and Conditions

Welcome to CGC Custom Bytes (“Custom Bytes,” “we,” “us,” or “our”). By engaging with our services, visiting our website (custom-bytes.com), or signing a contract with us, you agree to the following terms and conditions. Please read them carefully.

1. Services Provided

We provide computer and electronics diagnosis and repair, custom gaming PC builds, laptop repair, data recovery, IT and cybersecurity support, emergency repair, and related services. The scope, timeline, and deliverables for any engagement will be detailed in a written estimate or contract signed by both parties.

2. Client Responsibilities

  • Provide accurate and complete information regarding your device(s), account access, and project requirements.

  • Respond promptly to requests for approvals, feedback, or additional information.

  • Back up your data before service. You acknowledge that data loss can occur and that you are responsible for maintaining current backups.

  • Remove passcodes or provide necessary credentials so we can complete diagnostics and service.

3. Fees and Payment

  • Fees will be outlined in an estimate, proposal, or contract.

  • Payments must be made according to the agreed schedule. Certain parts or special orders may require prepayment and may be non-refundable.

  • Late payments may incur additional fees or interest.

  • Unless stated otherwise in writing, all fees are non-refundable once diagnostic or repair labor has begun.

4. Confidentiality

  • Both parties agree to keep non-public project and device information confidential.

  • We may showcase completed builds or anonymized results (e.g., photos of a custom PC) in our portfolio and marketing unless you explicitly request otherwise in writing before project completion.

5. Liability

  • We are not liable for delays, damages, or additional costs arising from circumstances beyond our reasonable control (including third-party actions, shipping delays, regulatory changes, or force majeure).

  • Diagnostics and repairs can expose pre-existing issues (e.g., brittle connectors, prior liquid damage). We are not responsible for such pre-existing conditions or their consequences.

  • Data recovery outcomes are not guaranteed. We are not responsible for indirect or consequential damages, including loss of profits, revenue, or data.

  • To the maximum extent permitted by law, our aggregate liability is limited to the amount you paid for the specific service giving rise to the claim.

  • Any disputes will be addressed in good faith and, if needed, through mediation before legal action.

6. Amendments and Revisions

  • Requests that exceed the original scope (e.g., additional parts, software configuration, or expanded services) may require a change order and additional fees.

  • Revisions must be requested within the agreed-upon timeline.

7. Governing Law

  • These terms are governed by the laws of the Commonwealth of Kentucky.

  • The state and federal courts located in Jefferson County, Kentucky will have exclusive jurisdiction over disputes arising from these terms.

8. Changes to Terms and Conditions

  • We reserve the right to update these terms at any time.

  • If changes are material, we will provide notice before they take effect.

Contact Us
If you have questions about these terms, please contact us:
CGC Custom Bytes
1239 S Hurstbourne Pkwy, Louisville, KY 40222
management@customgamingcomputers.com
(502) 429-6400